On Friday I had to visit two different petrol stations in two different parts of the country, once was for diesel and then later on for a sandwich and a Coke. As I stood in the queue in the first garage the two staff behind the counter (both female, mid twenties) were discussing their nights out the previous evening, one of them commented that she was disappointed that she hadn't "got laid" and that this was because "he got pissed and then had a fucking go at me in the pub". An interesting conversation, but one that would have been better to have when there weren't four customers stood two foot away from you (in my opinion of course).
The next garage was 100 miles North, staffed by two middle-aged women. This time there wasn't a queue and I paid for my items with cash. I was quite surprised when between the point of the cashier opening the till and taking my change out, and actually giving me my change, she had a conversation with her colleague about how busy it had been that morning! I had to wait for her to finish before she handed me my money and the receipt.

Two examples of really poor customer service that are pretty much commonplace now. It's a pity that when National Service was abolished, it wasn't replaced by a National Customer Service where everyone would learn the basics of reasonable customer care. It would make (this part of) the World a better place I'm sure.